Every shipment requires two confirmation emails: one to the shipper confirming pickup readiness, hours of operation, and cargo details, and one to the receiver confirming delivery window, dock availability, and any appointment requirements. For a logistics team handling 50 shipments per day, that is 100 confirmation emails — each requiring someone to look up the contact, write a shipment-specific message, and monitor for a reply. An AI shipping coordinator handles all of this automatically.
What the AI Sends to the Shipper
The shipper confirmation email covers four questions: are you available for pickup on the scheduled date, what are your dock hours, is an appointment required, and can you confirm the declared weight and dimensions match what will actually be tendered. The AI writes this email based on the shipment record — including the specific PO number, the declared weight and dimensions, and the scheduled pickup date — so the shipper sees a message that references their specific shipment, not a generic template.
What the AI Sends to the Receiver
The receiver confirmation covers the parallel questions: are you available to receive on the scheduled delivery date, do you require an appointment, what are your receiving dock hours, and what is the contact name for the delivery driver. For ocean containers or LTL with multiple delivery stops, the receiver confirmation also captures any special handling or offloading requirements.
The AI Shipping Coordinator handles both confirmation emails automatically as soon as a new shipment enters the system — from a webhook trigger, a Google Sheets row, or a purchase order — with no coordinator action required until a reply comes in that needs human judgment.